Old System To New System

Veterans who use the GI Bill Help Portal to access their VA information through Information Routing & Inquiry Service (IRIS) will now need to make a transition. According to VA officials, a new unified system will be in place starting October 18th.

The new system is AskVA, and it will replace all old services. You will be able to process all inquiries related to VA services and benefits.

Veterans will still be able to call the VA at 800-827-1000 for federal benefits questions and 888-442-4551 for GI Bill questions.

What’s New Coming With AskVA

An intriguing new feature is if a Veteran submits a question through AskVA, the question will directly go to the correct department without you having to worry about it.

Also, with the new system, Veterans will see a historical record of all communications they had with the VA. And it will continue to record all interactions to eliminate possible confusion in future occurrences.

Vets with a premium MyHealtheVet account, a premium DS Logon account, or a verified ID.me account will automatically log in to the new system.

What To Expect With GI Bill Help Portal 

Veterans who use the GI Bill Help Portal will experience the most significant transition. That portal will not be active after October 18th. All accounts used for that service will no longer exist. However, the information in the old system will move to the new one.

Those with GI Bill-related questions will either need to create a new account using an existing verification system or use either their VA.gov, MyHealtheVet, or eBenefits account to use the new system.

Once a Veteran enters the AskVA system, their personal information is prefilled from their master record. They will see all previous questions and conversations with the VA that were submitted into the system. Plus, they will be able to submit new questions and get back into previous discussions.

On A Mission For Our Veterans

If you or anyone you know served in the military, you may need help obtaining a fair disability rating and compensation. Contact Veteran Ratings. Veteran Ratings has a 95% chance of success in acquiring the rating and benefits you deserve.

Have a question? On the fence? Contact us for more information. We are here for you — we proudly serve those who served. Veterans are our only priority because they made this the land of the free through their bravery and sacrifice.